Refund policy

At BestCombiBoilers, customer satisfaction is important to us. This Refund Policy explains your rights regarding returns, exchanges, and refunds.

RETURN PERIOD

Customers must request a refund or return within 30 days of receiving their order.

ELIGIBLE RETURNS

To qualify for a return:

-The item must be unused and in original condition.
- The item must be returned with original packaging.
- Proof of purchase is required.
- The item must not show signs of misuse or damage caused by the customer.

NON-RETURNABLE ITEMS

The following items may not be eligible for return:

- Personalized products
- Custom-made products
- Gift cards
- Clearance or final-sale items
- Hygiene-sensitive products once opened

DAMAGED OR DEFECTIVE PRODUCTS

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:
- Order number
- Description of the issue
- Clear photographs of the product

After review, we may offer:
- Replacement
- Exchange
- Full refund

REFUND PROCESS

Once your returned item has been received and inspected, we will notify you regarding approval.

Approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used during checkout.

LATE REFUNDS

If you have not received your refund:

- Check your bank account.
- Contact your credit card provider.
- Contact your financial institution.

Processing times vary between financial institutions.

ORDER CANCELLATIONS

Orders may be canceled before shipment. Once shipped, the order will be subject to this return policy.

RETURN SHIPPING COSTS

Customers may be responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped.

CONTACT INFORMATION

Email: bestcombiboilers@hotmail.com

Website: www.bestcombiboilers.shop